Privacy Policy

1. Introduction

Welcome to Zuabillet. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Billing and payment information
• Shipping address for physical tickets
• Date of birth (when required for age verification)
• Profile preferences and account settings

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process ticket purchases and manage your bookings
• Provide customer support and respond to inquiries
• Send important updates about events and services
• Improve our platform and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Event Organizers: To facilitate ticket purchases and event management
• Payment Processors: To process payments securely
• Service Providers: Third-party vendors who assist with our operations
• Transportation Partners: When booking transportation services
• Legal Compliance: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

6. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of data processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Performance cookies: Help us improve website performance
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for targeted advertising (with consent)

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: